Job Description

High-Impact, Client-Facing Business Consultant

At DRIVE, we're not just a consulting firm—we're a full-service growth partner for independent auto repair shops. We offer strategy, systems, and support across marketing, operations, sales, and finance—and we're looking for a high-impact, client-facing Business Consultant to help our shop owners thrive.

The Business Consultant is a high-impact, client-facing role responsible for helping independent auto repair shops improve operations, increase profitability, and build high-performance businesses. This role combines strategic training, operational implementation, and cross-functional coordination to drive real results for shop owners.

The Specialist will work directly with clients to implement proven systems in marketing, workflow, sales training, and financial performance, while also serving as the primary liaison between the shop and DRIVE's internal departments. Your goal is to ensure a seamless, high-value experience by guiding the client through each phase of their journey and connecting them with the right resources and specialists inside our organization.

Key Responsibilities:

• Marketing Strategy & Implementation
• Guide shop owners in launching and managing proven marketing systems that drive car count and attract high-value customers.
• Collaborate with DRIVE's internal Marketing Services Department (which builds and manages websites, social media, and Google Ads) to align client strategy and execution.
• Ensure marketing efforts are tracked and optimized using KPIs and reporting tools.
• Workflow & Operational Efficiency
• Analyze shop operations and help implement systems and SOPs to streamline workflow, improve communication, and increase productivity.
• Provide training and structure to shop owners for time management, delegation, and leadership development.
• Help implement and optimize DRIVE's proprietary Operations Software Suite, which includes:
• Team Builder (hiring/tracking)
• Playbook (LMS/workflows)
• KPI System
• Shop Management System (SMS)
• Digital Vehicle Inspection (DVI)
• CRM
• Reputation Management Tools
• Sales & Team Development
• Train service advisors and front-line staff on proven sales techniques, including value-based selling, estimate presentation, phone skills, and closing.
• Lead or coordinate training sessions in collaboration with internal workshop department trainers.
• Monitor sales performance using key shop metrics and dashboards.
• Financial Growth & Profitability
• Coach shop owners on strategies to improve gross sales, gross profit, net profit, and personal compensation.
• Partner with DRIVE's Bookkeeping Support Department to ensure shop owners understand and act on financial reports.
• Provide ongoing accountability to help clients stay on track with their business and income goals.
• Cross-Department Coordination & Leadership
• Serve as the primary point of contact between the shop owner and all DRIVE departments.
• Ensure a smooth onboarding and integration process for each department's tools, services, and training.
• Coordinate efforts between departments such as:
• Marketing Services
• Bookkeeping Support
• Recruiting Services
• Training Workshops
• Operations Software Support
• Support department trainers during training sessions to reinforce implementation and client understanding.
• Client Organization & Accountability
• Help shop owners structure their daily operations, organize their teams, and run efficient, profitable departments.
• Conduct regular training calls and progress reviews.
• Track KPIs, report progress, and maintain detailed client records to ensure long-term success.

Qualifications:

• 3+ years experience in business consulting, auto shop operations, or training (automotive industry experience strongly preferred).
• Knowledge of marketing, operational systems, team development, and small business finance.
• Experience using or implementing shop software tools like SMS, DVI, CRM, or KPI dashboards.
• Strong leadership, project management, and communication skills.
• High emotional intelligence and the ability to build trust with clients and team members.
• Tech-savvy and able to learn and teach digital platforms and systems.

Why Join Us?

• Make a meaningful difference in the lives of small business owners
• Be part of a collaborative, mission-driven team
• Enjoy a remote-first role with flexibility and variety
• Grow your own skills while helping others build thriving, sustainable businesses

Apply now to join a company that's changing the face of the auto repair industry—one shop at a time.

Job Type: Full-time

• Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Schedule:
• 8 hour shift
• Day shift
• Monday to Friday
• Work Location: Remote
• Drive is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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