Job Description
We are looking for a Customer Success Specialist to join a growing apparel brand in Reno, Nevada in a contract-to-permanent capacity. This role blends customer support, order management, wholesale account assistance, and close coordination with fulfillment operations to ensure a seamless experience for both retail and business customers. The ideal candidate is detail-oriented, responsive, and committed to resolving issues thoroughly while maintaining a high standard of service.
Responsibilities:• Prior experience in customer service, customer success, or eCommerce support within a retail environment.
• Working knowledge of Shopify and confidence navigating online order workflows on a daily basis.
• Strong written communication skills with the ability to manage email correspondence clearly and professionally.
• Ability to handle multiple browser-based systems and balance competing priorities in a fast-paced setting.
• Proven judgment when assisting upset customers, with a calm and solutions-focused approach to issue resolution.
• High level of organization, follow-through, and accountability when managing open tasks and customer concerns.
• Familiarity with customer shipments, returns, and fulfillment coordination for direct-to-consumer and wholesale orders.
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