Job Description

Role Description

The Application Support Analyst is responsible for the support, configuration, and ongoing optimization of clinical and pharmacy application functionality used within the Home Infusion business. This role serves as an IT liaison between clinical, pharmacy, and operational stakeholders and third-party application vendors. The analyst ensures system stability, supports new functionality, and partners with end-user subject matter experts (SMEs) to deliver reliable, compliant, and efficient clinical application solutions. The analyst will also work closely with data engineers and Power BI developers to resolve data quality issues.

Responsibilities

• Provides day-to-day application support for the organization’s Home Infusion clinical and pharmacy systems, CPR+ or CareTend experience strongly preferred.
• Administers, configures, and maintains third-party clinical and pharmacy applications to support business and patient care workflows.
• Troubleshoots application issues, performs root-cause analysis, and coordinates resolution with vendors, internal IT teams, and end-users.
• Manages application upgrades, patches, and releases, including impact analysis, test planning, execution, and post-release validation.
• Partners with clinical, pharmacy, and operational SMEs to gather requirements, evaluate new functionality, and support application enhancements and customizations.
• Acts as a liaison between the business and vendors to review system capabilities, request enhancements, and track issue resolution.
• Supports system integrations and data flows between clinical/pharmacy applications and other enterprise systems.
• Develops and maintains application documentation, including configuration details, support procedures, and release notes.
• Participates in change management activities to ensure smooth adoption of new features and system updates.
• Identifies and investigates data quality issues, partnering with technical teams to resolve discrepancies and improve data reliability.
• Ensures applications are supported in alignment with regulatory, compliance, and security requirements relevant to pharmacy and clinical operations.

Qualifications

• Bachelor’s degree in Information Systems, Healthcare Informatics, Pharmacy, Nursing, or an equivalent education and work experience.
• 3–6 years of experience supporting healthcare, clinical, or pharmacy applications in an IT application support or analyst role.
• Hands-on experience supporting third-party/vendor-hosted applications, including system administration, configuration, troubleshooting, and vendor coordination.
• Experience working with clinical and/or pharmacy workflows; Home Infusion experience strongly preferred.
• Strong knowledge of clinical and/or pharmacy application support practices, including administration, configuration, troubleshooting, and ongoing maintenance.
• Working knowledge of pharmacy and clinical operations, with the ability to understand and support Home Infusion workflows.
• Ability to analyze application issues, identify root causes, and coordinate resolution across vendors, internal IT teams, and business SMEs.
• Experience supporting application release management activities, including impact assessment, test planning, execution, and post-release validation.
• Ability to translate clinical and operational requirements into technical solutions and system configurations.
• Percentage of Travel: 0-20%
• Driving Position: No
• To perform this role will require frequently sitting, and typing on a keyboard with fingers, and occasionally standing, walking, bending, reaching, climbing (stairs/ladders), kneeling, crouching, and stooping. The physical requirements will be the ability to push/pull and lift/carry 1-10 lbs.

Benefits

• Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts
• Supplemental Coverage – Accident, Critical Illness and Hospital Indemnity Insurance
• 401(k) Retirement Plan
• Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability
• Employee Discounts
• Tuition Reimbursement
• Paid Time Off & Holidays

Salary Range

USD $75,000.00 - $95,000.00 / Year

Job Tags

Similar Jobs