IT Support Specialist Job at SMB Team, Remote

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  • SMB Team
  • Remote

Job Description

The Role

SMB Team is seeking an IT Support Specialist to bring internal technology support, device lifecycle management, and provisioning/deprovisioning in house while adding light technical project and cost-optimization capacity to the team.

Key Responsibilities:

  • 1. Internal Team Technical Support
    • Serve as the first point of contact for all employee technology tickets (hardware, software, account access, etc…)
    • Troubleshoot and resolve routine issues independently & escalate complex issues where needed
    • Maintain a running internal knowledge base of common issues and fixes
    • 2. Device Lifecycle & New-Hire Onboarding
      • Order and track company devices and maintain an inventory log
      • Coordinate new-hire hardware delivery and run day-one onboarding sessions for software installation and access
      • Install and administer remote monitoring/support software on all company devices.
  • 3. Provisioning & Deprovisioning
    • Provision new employees according to their specific role
    • Fully and promptly deprovision departing employees’ accounts, licenses, and device access
  • 4. Software & License Cost Optimization
    • Maintain audit cadence for license usage across the tech stack to flag unused seats, duplicate tools, or over provisioned licenses
    • Recommend consolidations and cost savings
  • 5. Technical Project & Admin Support
    • Assist the technology team with system upgrades, rollouts, and projects as needed
    • Maintain technology documentation and internal support resources
    • Research and suggest solutions for organizational technology needs
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Job Tags

Full time, Remote work

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