Job Description

Retail Team Manager

Join us as a Retail Team Manager in our stores. Portables, an AT&T Authorized Retailer, is the number one retailer in America for the largest telecommunications and entertainment company servicing the community with wireless and AT&T TV!

When you work in Retail, you get to share what you love most about technology with millions of the coolest customers around. From showing off our latest toys to finding the perfect technology solution for an everyday challenge, no day's ever the same. We also foster a warm and supportive environment where we emphasize nurturing and developing individuals to excel in the communication industry. As an RTM, you are the driving force behind your team, which is the first line of contact for our current and potential customers. As a professional representation of the company, you will recruit, train, and develop invaluable leaders for the future. Within the company's set values and mission, you will manage the retail staff through the development and implementation of sales procedures which results in profitability. You will ensure scheduling fluidity and stay up to date on all industry/technology information. Additionally, you will need to maintain necessary reports including inventory, audits, loss prevention, HR policies and procedures and more! You will convey a positive and upbeat attitude as well as an authoritative demeanor demonstrating strong and approachable leadership.

Core Responsibilities:

• Provide a professional working environment in appearance and atmosphere as a role model for all employees in the venue.
• Maintain an "I can help you with that" attitude with customers at all times.
• Greet customers and ensure they feel welcome and valued.
• Learn and sell all of AT&T's products and services.
• Ensure customer satisfaction and customer loyalty by creating value around all products and services, tailoring each package to fit each customer's needs.
• Achieve store and individual sales goals to maximize your own commissions.
• Drive sales performance of all AT&T products and services through coaching and training the team in proper customer service and closing skills.
• Be a pioneer by staying up to date on AT&T product knowledge of industry information and technology.
• Maintain all location operations including but not limited to inventory, daily paperwork, schedules, answering phone calls, maintaining cleanliness, and loss prevention.
• Be open to feedback from supervisors and peers to foster growth as a leader.
• Represent our Company and the AT&T brand with the utmost professionalism.

Requirements

• Consistent and punctual attendance.
• Work a minimum of 40 hours per week as a non-exempt (hourly).
• Ability to work holidays, product launch days and weekend as store needs demand.
• Excellent problem-solving skills.
• Establish and monitor store work schedules.
• Ability to interpret and analyze sales and commission reports.
• Train, motivate and inspire a team to achieve maximum results.
• Complete weekly one-on-ones with each team member as well as monthly store meetings with all staff.
• Ensure audit compliance at all times as required by Company and AT&T.
• Must have reliable transportation and valid driver's license, ability to assist at other locations and events as needed.
• Ability to stand, walk or otherwise be mobile on the sales floor for hours at a time.
• Ability to lift at least 10 pounds.
• Must be at least 18 years of age.

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